Smart Hands Services– Matrix

MATRIX SMART HANDS

Specialized staff available 24/7/365 with professionals on site to help you with your IT equipment.
Matrix Smart Hands allow customers to manage and outsource their IT operations and maximize uptime within a data center, using Matrix features. We provide a wide range of support, which can include configuring a firewall, complex cable configurations, managing colocation equipment, testing and solutions for troubleshooting rack and stack equipment and services.

PROBLEMS SOLUTION

Eliminate the need for on-site staff to check your equipment. This allows you to dedicate your internal resources and your team to other important tasks.

RACK & STACK

We perform tasks such as moving and installing equipment and cabinets, hardware disposing, connecting to electrical power and many others.

AUTOMATED MAINTENANCE

Daily maintenance tasks will be automatically performed. The person monitoring your servers will take care of backups and other tasks in the background. This allows you to dedicate your internal resources and your team to other important tasks.

SHIPPING AND RECEPTION

Equipment packing for shipping, boxes labeling or equipment for shipping, boxes inventory or equipment. All mentioned services can be performed by our team.

24x7x365 DISPONIBILITY

Matrix Smart Hands service offers problem solving, update installations and customized installations by internal operations technicians (at Matrix), which are available 24 hours a day, 7 days a week, 365 days per year.

IMPROVE YOUR SAFETY

You will have someone who will act immediately whenever a security threat is detected.

AN EXTENSION OF YOUR OWN TEAM

Manage your business infrastructure and maximize operational availability. Smart Hands is a 24-hour operational support service for remote management, installation and equipment troubleshooting in your data center.
  • Matrix Smart Hands Tasks
  • Provide on-site technical assistance
  • Provide equipment installation
  • Interface cards removing and installation
  • Carrier circuits test
  • Inventory equipment, digital images and serial numbers recording
  • Run a power cycle on a router, server or switch; server gradual starting
  • Move equipment within your space and racks
  • Rooms installing, pre-wired patch panels and equipment
  • Assemble, install and cabling maintain
  • Check the integrity of the cables in the installed media
  • Provide visual checks
  • Install, replace or remove equipment, such as a router, change the card, hard drive, memory, etc.
  • Add, remove or verify a demarcation
  • Assist in removing equipment from boxes and sending replacement equipment
  • Extend patch cables from the patch panel to the equipment

A SERIES OF SERVICES

A SERIES OF SERVICES

  • Matrix Smart Hands Tasks
  • Provide on-site technical assistance
  • Provide equipment installation
  • Interface cards removing and installation
  • Carrier circuits test
  • Inventory equipment, digital images and serial numbers recording
  • Run a power cycle on a router, server or switch; server gradual starting
  • Move equipment within your space and racks
  • Rooms installing, pre-wired patch panels and equipment
  • Assemble, install and cabling maintain
  • Check the integrity of the cables in the installed media
  • Provide visual checks
  • Install, replace or remove equipment, such as a router, change the card, hard drive, memory, etc.
  • Add, remove or verify a demarcation
  • Assist in removing equipment from boxes and sending replacement equipment
  • Extend patch cables from the patch panel to the equipment

Matrix

Hybrid IT

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