Smart Hands – Matrix

MATRIX SMART HANDS SERVICES

The Smart Hands Service ensures that someone is available 24 hours a day, 7 days a week, to help you with your IT equipment
Eliminate the financial costs associated with hiring an expensive and highly trained IT staff to manage your server. The Smart Hands Service can include firewall configuration, complex cable configurations, colocation equipment management, testing and troubleshooting rack and stack equipment and services.

PROBLEMS SOLUTION

Eliminate the need for on-site staff to check your equipment. This allows you to dedicate your internal resources and your team to other important tasks.

RACK & STACK

We perform tasks such as moving and installing equipment and cabinets, hardware disposing, connecting to electrical power and many others.

AUTOMATED MAINTENANCE

Daily maintenance tasks will be automatically performed. The person monitoring your servers will take care of backups and other tasks in the background. This allows you to dedicate your internal resources and your team to other important tasks.

SHIPPING AND RECEPTION

Equipment packing for shipping, boxes labeling or equipment for shipping, boxes inventory or equipment. All mentioned services can be performed by our team.

24x7x365 DISPONIBILITY

Matrix Smart Hands service offers problem solving, update installations and customized installations by internal operations technicians (at Matrix), which are available 24 hours a day, 7 days a week, 365 days per year.

IMPROVE YOUR SAFETY

You will have someone who will act immediately whenever a security threat is detected.

AN EXTENSION OF YOUR OWN TEAM

The Smart Hands service ensures that someone is available to respond immediately to problems that may occur with your servers, providing remote management, customized installations and assistance in troubleshooting equipment 24 hours a day, 7 days a week. The Smart Hands service expands your internal IT presence, leveraging the support team to perform a range of convenient services and a variety of functions.
  • Provide on-site technical assistance
  • Provide equipment installation
  • Interface cards removing and installation
  • Carrier circuits test
  • Inventory equipment, digital images and serial numbers recording
  • Run a power cycle on a router, server or switch; server gradual starting
  • Move equipment within your space and racks
  • Rooms installing, pre-wired patch panels and equipment
  • Assemble, install and cabling maintain
  • Check the integrity of the cables in the installed media
  • Provide visual checks
  • Install, replace or remove equipment, such as a router, change the card, hard drive, memory, etc.
  • Add, remove or verify a demarcation
  • Assist in removing equipment from boxes and sending replacement equipment
  • Extend patch cables from the patch panel to the equipment

A SERIES OF SERVICES

A SERIES OF SERVICES

  • Provide on-site technical assistance
  • Provide equipment installation
  • Interface cards removing and installation
  • Carrier circuits test
  • Inventory equipment, digital images and serial numbers recording
  • Run a power cycle on a router, server or switch; server gradual starting
  • Move equipment within your space and racks
  • Rooms installing, pre-wired patch panels and equipment
  • Assemble, install and cabling maintain
  • Check the integrity of the cables in the installed media
  • Provide visual checks
  • Install, replace or remove equipment, such as a router, change the card, hard drive, memory, etc.
  • Add, remove or verify a demarcation
  • Assist in removing equipment from boxes and sending replacement equipment
  • Extend patch cables from the patch panel to the equipment

Matrix

Hybrid IT

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